TERMS OF USE

Welcome to the VolksHelp Website. You are currently on the Terms & Conditions page of VolksHelp.com. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Volks Surgentt Pvt. Ltd. (Owner of VolksHelp) relationship with you in relation to this website and the Service (as described below). Your use of the Service after such posting will constitute your acceptance and agreement to such changes. Therefore, you should frequently review these Terms of Use and the Privacy Policy to see if there has been any update and changes incorporated.

Our Services are available only to those individuals or companies who can form legally binding contracts under the applicable law. You may access the VolksHelp Website/App and the Services only if You are 18 years of age or older and are legally capable of entering into a binding contract as per applicable law, including, in particular, the Indian Contract Act, 1872.

VolksHelp advises its users that while accessing the web site, they must follow/abide by the related laws. We are not responsible for the possible consequences caused by your behaviour during use of web site. VolksHelp may, in its sole discretion, refuse the service to anyone at any time

The term “VolksHelp/us/we/Company” refers to the owner of the website whose registered office is VOLKS SURGENTT PRIVATE LIMITED, Building No. 10, 1st Floor, Community Centre No. 2, Ashok Vihar Phase - II, Delhi - 110052, India. The term 'you' refers to the user or viewer of our website.

VolksHelp does not provide the services listed and VolksHelp is not a service provider. Volkshelp.com is an aggregator platform for household services and enables the connection between individuals seeking to obtain services (“VolksHelp Customer/User”) and/or individuals seeking to provide services (“VolksHelp Service Provider/Expert”). It is a SOFTWARE or a Technology company which enables User to book Expert. It is up to the Third-Party Expert or Service Providers to offer the services which may be scheduled through the use of the Software or Service. VolksHelp offers information and a method to obtain such third party services, but does not intend to provide the services or act in any way as a service provider and has no responsibility or liability for any services provided to you by such Third parties.

We strongly recommend that you go through the Terms & Conditions mentioned on this page attentively before browsing the content on the other pages of the website or conducting any activity on it. VolksHelp.com has limited control over the quality, timing or legality of Services delivered by VolksHelp Service Provider. VolksHelp.com makes only a sincere attempt to provide best service and hence does not take full responsibility of suitability, reliability, timeliness, or accuracy of the Services requested and provided by Users. Although VolksHelp.com does perform background checks of VolksHelp Service Provider, VolksHelp.com cannot confirm that each User is who they claim to be. VolksHelp.com does not assume any responsibility for the accuracy or reliability of this information or any information on the Service.

NEITHER VOLKSHELP.COM NOR ITS AFFILIATES OR LICENSORS OR STAKEHOLDERS OR EMPLOYEES OR DIRECTORS OR AGENTS OR INVESTORS OR SUBSIDIARIES, ETC. IS RESPONSIBLE FOR THE CONDUCT, WHETHER ONLINE OR OFFLINE, OF ANY USER OF THE SERVICE. VOLKSHELP.COM AND ITS AFFILIATES AND LICENSORS WILL NOT BE LIABLE FOR ANY CLAIM, INJURY OR DAMAGE ARISING IN CONNECTION WITH YOUR USE OF THE SERVICE.

VolksHelp Customer and VolksHelp Service Provider together are hereinafter referred to as “Users” and individually as “User”. Those certain services requested by the VolksHelp Customer, which are to be completed by the VolksHelp Service Provider, are hereinafter referred to as “Services”.

 

Your Account, Password, Security and Personal Information

This agreement applies to user(s) who access the website for any purpose. You must create an account on VolksHelp.com to request/offer service. Please make sure that you provide complete and correct information on the registration form to enable us to serve you better.

You are the sole authorized user of your account. You are responsible for maintaining the confidentiality of any password and account number provided by you or VolksHelp for accessing the Service. You are solely and fully responsible for all activities that occur under your password or account. VolksHelp has no control over the use of any User's account and expressly disclaims any liability derived there from. If you suspect that any unauthorized party may be using your password or account or you suspect any other breach of security, you will contact VolksHelp immediately.

You are advised not to use someone else's account or create multiple/ fake account for any objective at any time. It would lead to you being immediately barred from using the website. VolksHelp.com might charge you a fine or take legal action against you for unlawfully accessing someone else's account or creating multiple/ fake accounts.

“Your Information” is defined as any information and materials you provide to VolksHelp.com or other Users in connection with your registration for and use of the Service, including without limitation that posted or transmitted for use in Public Areas. You are solely responsible for Your Information, and we act merely as a passive conduit for your online distribution and publication of Your Information.

You hereby represent and warrant to VolksHelp.com that Your Information

(a) will not be false, inaccurate, incomplete or misleading;

(b) will not be fraudulent or involve the sale of counterfeit or stolen items;

(c) will not infringe any third party's copyright, patent, trademark, trade secret or other proprietary right or rights of publicity or privacy;

(d) will not violate any law, statute, ordinance, or regulation (including without limitation those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);

(e) will not be defamatory, libellous, unlawfully threatening, or unlawfully harassing;

(f) will not be obscene or contain child pornography or be harmful to minors;

(g) will not contain any viruses, Trojan Horses, worms, time bombs, cancel bots or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information; and

(h) will not create liability for VolksHelp.com or cause VolksHelp.com to lose (in whole or in part) the services of its ISPs or other partners or suppliers.

VolksHelp reserves the right to collect user data including name, contact information and other details to facilitate services or use of its platform to avail services. All information collected from the user are on a bonafide basis. User accounts bearing contact number and email IDs are created and owned by VolksHelp. Any promotional discounts, offers and reward points accumulated can be revoked without prior notice in the event of suspicious account activity or malafide intent of the user.

Solely to enable VolksHelp.com to use Your Information, so we are not violating any rights you might have in that information, you hereby grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub licensable (through multiple tiers) right to exercise all copyright, publicity rights, and any other rights you have in Your Information, in any media now known or not currently known.

In the case where the system is unable to establish unique identity of the user against a valid mobile number or e-mail ID, the account shall be indefinitely suspended. VolksHelp reserves the full discretion to suspend a user's account in the above event and does not have the liability to share any account information whatsoever.

 

Marking a Service Closed

VolksHelp Customer will pay for each requested service. In general, Seven days after a service is completed , if there is no complaint by the VolksHelp Customer, the service will be marked as closed by VolksHelp and the agreed upon payment will be transferred  by VolksHelp to the account of service provider.

The Service Payment must be paid through the VolksHelp.com web services to the extent possible. Any Service Payments paid in cash outside of the VolksHelp.com Web Service are NOT subject to refunds.

 

Release from Claims

VolksHelp.com expressly disclaims any liability beyond service contract value that may arise between Users of its Service. VolksHelp.com is only an aggregator of service providers. Though we take utmost care in collecting information and background check of service providers still we may have missed out any information unknowingly and/or Users may not have shared the correct and all information with VolksHelp.com. Thus, we would advise users to exhibit the best of their discretion to make a choice. Hence if any dispute arises with one or more Users, you release VolksHelp.com (and our officers, directors, agents, investors, subsidiaries, and employees) from any and all claims, demands, or damages (actual or consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes.

 

Links to Third Party Sites

Links (such as hyperlinks) from VolksHHelp.com to third party sites are provided only as an information service, for reference and convenience only to user(s) and VolksHelp does not have any control over such sites i.e. content and resources provided by them and thus is not responsible for their content. It is your responsibility to evaluate the content and usefulness of the information obtained from other sites.

VolksHelp may allow user(s) access to content, products or Services offered by third parties through hyperlinks (in the form of word link, banners, channels or otherwise) to such Third Party's web site. You are cautioned to read such sites' terms and conditions and/or privacy policies before using such sites in order to be aware of the terms and conditions of your use of such sites. VolksHelp believes that user(s) acknowledge that VolksHelp has no control over such third party's site, does not monitor such sites, and VolksHelp shall not be responsible or liable to anyone for such third party site, or any content, products or Services made available on such a site. You access such third-party websites at your own risk.

You hereby agree to hold VolksHelp harmless from any liability that may result from the use of links that may appear on the Service.

 

Public Areas

The Service may contain profiles, email systems, blogs, message boards, applications, job postings, chat areas, news groups, forums, communities and/or other message or communication facilities (“Public Areas”) that allow Users to communicate with other Users. You may only use such community areas to send and receive messages and material that are relevant and proper to the applicable forum. Without limitation, you may not:

  • Upload files that contain viruses, Trojan horses, corrupted files, or any other similar software that may damage the operation of another's computer.
  • Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as, but not limited to, rights of privacy and publicity) of others.
  • Use the Service for any purpose which is in violation of local, state, national, or international law.
  • Publish, post, upload, distribute or disseminate any profane, defamatory, infringing, obscene or unlawful topic, name, material or information.
  • Upload files that contain software or other material that violates the intellectual property rights (or rights of privacy or publicity) of any third party.
  • Advertise or offer to sell any goods or services for any commercial purpose on the Service which are not relevant to the services offered on the Service.
  • Conduct or forward surveys, contests, pyramid schemes, or chain letters.
  • Impersonate another person or allow any other person or entity to use your identification to post or view comments.
  • Post the same note repeatedly (referred to as 'spamming'). Spamming is strictly prohibited.
  • Download any file posted by another User that a User knows, or reasonably should know, cannot be legally distributed through the Service.
  • Restrict or inhibit any other User from using and enjoying the Public Areas.
  • Imply or state that any statements you make are endorsed by VolksHelp.com, without the prior written consent of VolksHelp.com.
  • Use a robot, spider, manual and/or automatic processes or devices to data-mine, data- crawl, scrape or index VolksHelp.com in any manner.
  • Hack or interfere with VolksHelp.com, its servers or any connected networks.
  • Adapt, alter, license, sublicense or translate VolksHelp.com for your own personal or commercial use.
  • Remove or alter, visually or otherwise, any copyrights, trademarks or proprietary marks and rights owned by VolksHelp.com.
  • Upload content that is offensive and/or harmful, including, but not limited to, content that advocates, endorses, condones or promotes racism, bigotry, hatred or physical harm of any kind against any individual or group of individuals.
  • Upload content that provides materials or access to materials that exploit people under the age of 18 in an abusive, violent or sexual manner.

All submissions made to Public Areas will be public, and VolksHelp.com will not be responsible for the action of other Users with respect to any information or materials posted in Public Areas.

 

Billing and Payment Policy for Service Users/ Customers

VolksHelp Customers are required to pay for the Services, unless specifically notified otherwise. VolksHelp Customers can pay using Internet Banking and/or credit/debit cards (“Bank Account”) through VolksHelp.com’s payment gateway partners or could just pay the VolksHelp Service Provider in cash after the Service is completed.

However, we recommend that the Service Payment must be paid online/ through the VolksHelp.com web services to the extent possible. Any Service Payments paid in cash outside of the VolksHelp.com Web Service are NOT subject to refunds.

After the completion of the Service, we will facilitate for you to receive a copy of the acknowledgement from the Service Provider on your registered e-mail account with the Company. The charges mentioned on the website are visiting or for services only and does not include cost for replacement/ parts or spare parts/ warranties/ guarantees/ consumables and other supplies, if required and hence VolksHelp will not entertain any dispute arising in this matter.

For all purchases and payments for reimbursement costs, fees or expenses associated with a Service, VolksHelp.com will charge your Bank Account according to the amount agreed upon between you and VolksHelp.com for the use of the Service. VolksHelp.com retains the right, in its sole discretion, to place or hold on any payment for a completed Service transaction. 
While VolksHelp.com will use commercially reasonable efforts to ensure the security of all banking and other personal information, we expressly disclaim any liability for any damage that may result should any information be released to any third parties, and you agree to hold VolksHelp.com harmless for any damages that may result therefrom. VolksHelp.com will use third party services to process banking information. For further information regarding that Services, please contact VolksHelp.com to request information about VolksHelp.com's internet banking and other cashless transaction providers. 

You will be liable for all transaction taxes on the services provided under this Agreement (other than taxes based on VolksHelp.com's income).

 

Fees Incurred by Service Providers/ Experts

Joining VolksHelp, opening an Account, posting Services and viewing posted Services is free. VolksHelp reserves the right at its sole discretion to charge fees to Service Providers/ Experts for other services that VolksHelp may provide in the future.

Service Providers/ Experts shall be required to make advance payments (“Volks Money”) from which the VolksHelp commission will be deducted when a work is executed/ completed. Whenever the “Volks Money” fall below the prescribed threshold, the Service Provider/ Expert shall be prompted to refill the “Volks Money” in order to continue enjoying the ability to follow up on leads and contacting Customers to perform the job.

 

Taxes

You understand that we are acting solely as an intermediary for the collection of rents and fees between a Service User and a Service Provider/ Expert who choose to enter into an Agreement for Service. Because state and local tax laws vary significantly by locality, you understand and agree that you are solely responsible for determining your own tax reporting requirements in consultation with tax advisors, and that we cannot and do not offer tax advice to either customers or service providers. Further, you understand that VolksHelp shall not be responsible or liable in any manner in relation to tax liability of a Service User or a Service Provider.

 

Refund Policy

At VolksHelp.com's sole discretion, refunds or credits may be granted in extenuating circumstances, as a result of specific refund guarantee promotions, or to correct any errors made by VolksHelp.com

All commissions payable to VolksHelp by Service Providers on consummated transactions, i.e. exchange of services for consideration, are final and non-refundable.

All money paid by Service Providers in form of “VolksHelp Money” are non-interest bearing and shall be refunded to the Service Providers if they remain un-utilised for a period greater than 364 days only. Such amounts shall not be refunded prior to that.

If poor customer service or inappropriate behaviour with customers results in the professional being de-listed from the VolksHelp Partner platform, then all VolksHelp Money (purchased or promotional) will have to be forfeited, and there will be no refund made in such a case.

If a service is pre-paid (Online) and service provider get late as per cancellation policy then the payment will be refunded. In no other cases VolksHelp is liable to refund your payment.

 

Termination and Suspension

Most content and some of the features on the web site are made available to visitors free of charge. However, VolksHelp reserves the right to terminate access to certain areas or features of the web site at any time for any reason, with or without notice. VolksHelp also reserves the universal right to deny access to particular users to any/all of its Services without any prior notice/explanation in order to protect the interests of VolksHelp and/or other visitors to the web site. VolksHelp reserves the right to limit, deny or create different access to the web site and its features with respect to different user/users, or to change any of the features or introduce new features, promotions, offers without prior notice.

Without limitation, VolksHelp.com may terminate or suspend your right to use the Service if you breach any term of this Agreement or any policy of VolksHelp.com posted on the Service from time to time, or if VolksHelp.com otherwise finds that you have engaged in inappropriate and/or offensive behaviour. If VolksHelp.com terminates or suspends your right to use the Service for any of these reasons, you will not be entitled to any refund of unused balance in your account. In addition to terminating or suspending your account, VolksHelp.com reserves the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress. 
VolksHelp.com may terminate or suspend your right to use the Service at anytime for any or no reason by providing you with written or email notice of such termination, and termination will be effective immediately upon delivery of such notice. Even after your right to use the Service is terminated or suspended, this Agreement will remain enforceable against you. 
You may terminate this Agreement at any time by ceasing all use of the Service. All sections which by their nature should survive the expiration or termination of this Agreement shall continue in full force and effect subsequent to and notwithstanding the expiration or termination of this Agreement.

 

Intellectual Property Rights

  1. The Company is the sole owner of all the rights to the web site or any other digital media and its contents mentioned on the website. The content means its design, layout, text, images, graphics, sounds, video, etc. the website or any other digital media content embody trade secrets and intellectual property rights protected under applicable laws. All titles, ownership and intellectual property rights in the website and its content shall remain with the Company, its affiliates, agents, authorized representatives as the case may be. The Proprietary Material protected by the domestic and international laws of copyright, patents, and other proprietary rights and laws. Users may not copy, download, use, redesign, reconfigure, or retransmit anything from the Service without VolksHelp.com's express prior written consent. Any use of such Proprietary Material, other than as permitted therein, is expressly prohibited without the prior permission of VolksHelp.com and/or the relevant right holder. 
    2. All rights not otherwise claimed under this Terms and Conditions or by the Company are hereby reserved. The information contained in this web site is intended, solely to provide general information for the personal use of the reader, who accepts full responsibility for its use.
  2. All related icons, and logos are trademarks or service marks or word marks of the Company in various jurisdictions and are protected under applicable copyrights, trademarks and other proprietary rights laws. The unauthorized copying, modification, use or publication of these marks is strictly prohibited.

 

Modifications to the Service

VolksHelp.com reserves the right in its sole discretion to review, improve, modify, replace or discontinue, temporarily or permanently, the Service, terms or any content or information on the Service or change, suspend, or discontinue the Application (including without limitation, the availability of any feature, database, or content) with or without notice. The Company may also impose limits on certain features and services or restrict your access to parts or all of the Service without notice or liability. VolksHelp.com will not be liable to any party for any modification or discontinuance of the Service.

 

Confidential Information

You acknowledge that Confidential Information (as hereinafter defined) is a valuable, special and unique asset of VolksHelp.com and agree that you will not disclose, transfer, use (or seek to induce others to disclose, transfer or use) any Confidential Information for any purpose other than disclosure to your authorized employees and agents who are bound to maintain the confidentiality of Confidential Information. You shall promptly notify VolksHelp.com in writing of any circumstances which may constitute unauthorized disclosure, transfer, or use of Confidential Information. You shall use best efforts to protect Confidential Information from unauthorized disclosure, transfer or use. You shall return all originals and any copies of any and all materials containing Confidential Information to VolksHelp.com upon termination of this Agreement for any reason whatsoever. The term “Confidential Information” shall mean any and all of VolksHelp.com's trade secrets, confidential and proprietary information and all other information and data of VolksHelp.com that is not generally known to the public or other third parties who could derive value, economic or otherwise, from its use or disclosure. Confidential Information shall be deemed to include technical data, know-how, research, product plans, products, services, customers, markets, software, developments, inventions, processes, formulas, technology, designs, drawings, engineering, hardware configuration information, marketing, finances or other business information disclosed directly or indirectly in writing, orally or by drawings or observation.

 

Disclaimer of Warranties

VolksHelp.com provides seven (7) days warranty of services with limited liability of rework only. Whether the work falls in the scope of warranty is at the sole discretion of VolksHelp.com based on the outcome of inspection of Service provided. 

 

No Liability

YOU AGREE NOT TO HOLD VOLKSHELP.COM, ITS AFFILIATES, ITS LICENSORS, OR ANY OF SUCH PARTIES, AGENTS, EMPLOYEES, OFFICERS, DIRECTORS, CORPORATE PARTNERS, OR PARTICIPANTS LIABLE FOR ANY DAMAGE, SUITS, CLAIMS, AND/OR CONTROVERSIES (COLLECTIVELY, “LIABILITIES”) THAT HAVE ARISEN OR MAY ARISE, WHETHER KNOWN OR UNKNOWN, RELATING TO YOUR USE OF OR INABILITY TO USE THE SERVICE, INCLUDING WITHOUT LIMITATION ANY LIABILITIES ARISING IN CONNECTION WITH THE CONDUCT, ACT OR OMISSION OF ANY USER (INCLUDING WITHOUT LIMITATION STALKING, HARASSMENT THAT IS SEXUAL OR OTHERWISE, ACTS OF PHYSICAL VIOLENCE, AND DESTRUCTION OF PERSONAL PROPERTY), ANY DISPUTE WITH ANY USER, ANY INSTRUCTION, ADVICE, ACT, OR SERVICE PROVIDED BY VOLKSHELP.COM OR ITS AFFILIATES OR LICENSORS AND ANY DESTRUCTION OF YOUR INFORMATION. 

Indemnification

You hereby agree to indemnify, defend, and hold harmless VolksHelp.com, its directors, officers, employees, agents, licensors, attorneys, independent contractors, providers, subsidiaries, and affiliates from and against any and all claim, loss, expense or demand of liability, including attorneys' fees and costs incurred, arising from your use or inability to use the Services.

 

Dispute Resolution and Governing Law

In the event of any dispute or difference arising between the users and Volkshelp.com, the Parties shall mutually try to resolve such disputes and differences amicably and in good faith through mediation and conciliation within 15 (Fifteen) days of the said dispute or difference or within such extended period as the Parties may mutually agree upon in writing. However, in the event such dispute/differences cannot be amicably resolved, as aforesaid, then the same shall be referred to the arbitration of a Sole Arbitrator to be nominated by the VolksHelp and acceptable to the user whose decision shall be binding on both the Parties. The arbitration proceedings shall be carried on in accordance with the provisions of the Arbitration and Conciliation Act, 1996 or any statutory amendments/modifications thereto for the time being in force and the place of Arbitration shall be Delhi.

 

Special Promotions 

VolksHelp.com may from time to time provide certain promotional opportunities to VolksHelp Customer. All promotions will be run at the sole discretion of VolksHelp.com, and can be activated, modified or removed at anytime by VolksHelp.com without advance notification. 
In the event that you are given a code by or on behalf of VolksHelp.com through which you may refer a friend to VolksHelp.com in exchange for a referral VolksHelp money, you shall not use any online marketing or advertising to promote such code or to artificially increase the amount of VolksHelp Money awarded. By way of example, you may not post, or cause, request or permit a third party to post any such code on a coupon website, nor use any paid search marketing, online advertising, forum posting, newsgroup posting or bulk email to disseminate such code. You may only share such code with your personal friends and acquaintances for legitimate referral purposes, as determined by VolksHelp in its sole discretion. Without limiting VolksHelp.com's other rights and remedies, VolksHelp.com may terminate such code and/or your account for any breach of this Section.

 

No Agency

No independent contractor, agency, partnership, joint venture, employer-employee or franchiser- franchisee relationship is intended or created by this Agreement.

 

Force Majeure

Neither party hereto shall be responsible for delays or failures in performance resulting from acts beyond its reasonable control and without its fault or negligence. Such excusable delays or failures may be caused by, among other things, strikes, lock-out, riots, rebellions, accidental explosions, floods, storms, acts of God and similar occurrences.

 

General Provisions

  1. com takes no responsibility for money paid to VolksHelp Service Provider without informing us. VolksHelp.com has no control over payments made in cash to VolksHelp Service Provider, hence it is important and advised that payments to be made directly to VolksHelp.com through online payment option.
  2. com strongly discourages any direct contact with VolksHelp Service Provider or any call booked directly with the VolksHelp Service Provider, as in such cases VolksHelp.com has no control on whatsoever situation or condition that may arise. 
  3. We discourage any tips or reward to any of our Service Provider, however, if any VolksHelp Customer is doing so is completely based on their own will and decision. 
  4. com does not deal into any kind of material or spare parts.
  5. The VolksHelp Customer should buy the materials required, for carrying out the Services, on their own. 
  6. com may decline to provide any service on National Holidays, Public Holidays, and Government Holidays without any obligation to any customer or user. 
  7. VolksHelp Customers are requested to report/inform us immediately for any misconduct or unsatisfied behaviour of any of our VolksHelp Service Provider so that VolksHelp.com can take action for improvement. However if the misconduct is falling in the category of breach of law then VolksHelp Customer may deal with that as per the applicable laws directly with the VolksHelp Service Provider and VolksHelp.com will not be responsible in such case.
  8. Also, in case any criminal act is committed by the VolksHelp Service Provider while providing Services, the VolksHelp Customer, at its own will can take direct action under the laws of country and also keep us informed on full details of the same. VolksHelp.com will not be party to any such action.
  9. We include a feedback system wherein you can give feedback and rate the service provider. We take the feedback seriously and regular offenders will be banned from VolksHelp. You agree to be fair, accurate and non-disparaging while leaving comments, feedback, testimonials and reviews on or about the Website/App or the Services, You acknowledge that You transfer all rights in such Feedback to us and that we will be free to use the same as we may find appropriate.
  10. The Company is hereby authorized to use the location based information provided by any of the telecommunication companies when the Customer uses the mobile phone to make a booking. The location based information will be used only to facilitate and improve the probability of locating a Service Provider for the Customer.
  11. The Company encourages all its customers to take full responsibility of his/her items. Company will try to locate the items on a "best-effort" basis but is not responsible for the same in case of loss or damage to the same.
  12. All the calls made to the Company's call centre may be recorded by the Company for quality and training purposes.

 

Changes to this Agreement and the Service

VolksHelp reserves the right, at its sole discretion, to modify or replace any of these User Terms, or change, suspend, or discontinue the Application (including without limitation, the availability of any feature, database, or content) at any time with or without notice. The Company may also impose limits on certain features and services or restrict your access to parts or all of the Service without notice or liability.

If any future changes to this Agreement are unacceptable to you or cause you to no longer be in compliance with this Agreement, you must terminate, and immediately stop using the Services. Your continued use of the Service following any revision to this Agreement constitutes your complete and irrevocable acceptance of any and all such changes.

 

I HEREBY ACKNOWLEDGE THAT I HAVE READ AND UNDERSTAND THE FOREGOING TERMS OF USE AND THE VOLKSHELP.COM PRIVACY POLICY AND AGREE THAT MY USE OF THE SERVICE IS AN ACKNOWLEDGMENT OF MY AGREEMENT TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT

 

RESCHEDULING AND CANCELLATION POLICY

Electrician, Plumber, Carpenter, Painting, Water Proofing

To avoid cancellation charges (Rs 200) please reschedule or cancel the order 2 hours before the scheduled time. For details see cancellation policy.

Cancellation Policy:

  • Your service request may be rescheduled or cancelled anytime online through VolksHelp platform (web/app/ customer relation desk)
  • The cancellation charges will be Rs 200.
  • If service request is cancelled 2 hours before the scheduled service time, the cancellation charges will NOT be applicable. If the service is cancelled after this, customer is liable to pay cancellation charges Rs 200
  • If the order is booked within 2 hours of scheduled service appointment, then cancellation charges will be applicable anyways
  • If the service professional is running late by 30 minutes and customer wants to cancel the order, then the cancellation charges will NOT be applicable
  • Due to any unforeseen circumstances or internal reasons, VolksHelp reserves the right to cancel any order at any point of time, and will not be liable to anyone for the same.
  • If the visit is cancelled by the service professional or VolksHelp then customer is NOT liable to pay cancellation charges.

Appliance Repair, AC Services

To avoid cancellation charges (Rs 250) please reschedule or cancel the order 2 hours before the scheduled time. For details see cancellation policy.

Cancellation Policy:

  • Your service request may be rescheduled or cancelled anytime online through VolksHelp platform (web/app)
  • The cancellation charges will be Rs 250.
  • If service request is cancelled or rescheduled 2 hours before the scheduled service time, the cancellation charges will NOT be applicable. If the service is cancelled after this, customer is liable to pay cancellation charges Rs 250
  • If the order is booked within 2 hours of scheduled service appointment, then cancellation charges will be applicable anyways
  • If the service professional is running late by 30 minutes and customer wants to cancel the order, then the cancellation charges will NOT be applicable
  • Due to any unforeseen circumstances or internal reasons, VolksHelp reserves the right to cancel any order at any point of time, and will not be liable to anyone for the same.
  • If the visit is cancelled by the service professional or VolksHelp then customer is NOT liable to pay cancellation charges
  • Due to any unforeseen circumstances or internal reasons, VolksHelp reserves the right to cancel any order at any point of time, and will not be liable to anyone for the same.

If the visit is cancelled by the service professional or VolksHelp then customer is NOT liable to pay cancellation charges.

Home Cleaning, Car Cleaning, Pest Control

To avoid cancellation charges (Rs 250) please reschedule or cancel the order 2 hours before the scheduled time. For details see cancellation policy.

Cancellation Policy:

  • Your service request may be rescheduled or cancelled anytime online through VolksHelp platform (web/app)
  • The cancellation charges will be Rs 250.
  • If service request is cancelled or rescheduled before 7 PM of the previous day of the scheduled service time, the cancellation charges will NOT be applicable.
  • If the service is cancelled after 7 PM of the previous day of the scheduled service time, customer is liable to pay cancellation charges Rs 250
  • If the order booking is done after 7 PM of the previous day of the scheduled service time, then cancellation charges of Rs. 250 will be applicable anyways
  • If the service professional is running late by 60 minutes and customer wants to cancel the order, then the cancellation charges will NOT be applicable
  • Due to any unforeseen circumstances or internal reasons, VolksHelp reserves the right to cancel any order at any point of time, and will not be liable to anyone for the same.

If the visit is cancelled by the service professional or VolksHelp then customer is NOT liable to pay cancellation charges.