Volks Surgentt Pvt. Ltd. (VolksHelp.com) has developed this policy to help our customers better understand what information we collect about them and why we collect that information.
VolksHelp is committed to ensure that your privacy is protected. We should ask you to provide certain information by which you can be identified when using this Website, then you can be assured that it will only be used in accordance with this privacy statement.
Personal Information Collection and Its use
"Personal information" is defined as any information and materials you provide to VolksHelp or other Users in connection with your registration for and use of the Service that can be linked to you.
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email, registration or other direct contact from you. We will not sell or rent this information to anyone.
This data is collected and stored by us to provide you a safe, efficient, smooth and customized experience. We will use your information to respond to you, regarding the reason you contacted us. Additionally, your personal information can be used to resolve any disputes, collect payment, informing you about promotional information etc.
We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to our experts to provide you the services.
In order to book a service and associated experts through VolksHelp, a user must first complete the registration form. However, to browse the website no registration is required. During registration a user is required to give certain information (such as name, mobile number, email address etc.). This information is used to contact you about the service on our site in which you have expressed interest.
Termination/ Suspension of your account
VolksHelp reserves the right to terminate or suspend your account/ right to use the Service if any term of this Agreement or any policy of VolksHelp posted on the website from time to time is breached, or if VolksHelp finds that you have engaged in inappropriate and/or offensive behavior. If VolksHelp terminates or suspends your right to use the Service for any of these reasons, you will not be entitled to any refund of unused balance in your account. In addition to terminating or suspending your account, VolksHelp reserves the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.
Your Access to and Control over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
We capture anonymous details of Website usage without identifying people individually. We also collect and store certain administrative and traffic information regarding Website usage ourselves or through a third party. This includes IP address, time and date of access, web pages visited, things searched for, referring Websites addresses and other such details. We use this information to do internal research on our user’s demographic, interest and behavior to understand, protect and serve our users in a better way.
We use "cookies" on this site. A cookie is a piece of data stored on your hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site, to analyze web page flow, measure promotional effectiveness and promote trust and safety. Usage of a cookie is in no way linked to any personally identifiable information on our site.
We request information (Name, mobile number, address etc.) from you in order for you to avail a service from the website. This information is used for billing purposes and to provide you services.
We partner with other third party to provide specific services. When the user wish to use these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services. However, your name, address, and contact details would not be shared till the time there is need for the same to be disclosed to facilitate the interaction with the service provider/ expert.
Service providers/ Experts
Information you share with us in any format, or post on our Website, would be provided to the users, to enable them to evaluate you.
We may use your Personal Information to provide you better customer relation service. If we plan to post any of your Personal Information publicly on our or another Website, we would take your prior permission for same.
Providing VolksHelp your information allows us to contact you through calls, emails, text messages or any other medium. VolksHelp is authorized to update customers, who have registered or called up the customer relation desk, about offers and new services through email, SMS or any other medium.
Advertising and Outside Links
We may use your Internet usage information and your Personal Information to deliver targeted advertisements or customized content to you.
Also, this web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
We may use or disclose Personal Information if so required by law or if we believe that it is our moral/social obligation to do so.
We provide secure transmission of personal information from your computer to our servers. Personal Information collected by our Website is stored on secure servers.
We would try to safeguard Personal Information provided by you to the best of our ability.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
External Links, Surveys and Contests
Security and confidentiality of your password and account is entirely your responsibility. Also, you are the sole responsible person for any and all activities occurring under your account. You must inform us immediately in case of any unauthorized use of your account.
From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name, mobile number, address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.